This telephone communication course is designed to provide
the employee with the skills necessary to create a
professional first impression for your organization.
Thus, positively affecting your bottom line. This class
is recommended for all personnel. Following are components of the class:
Making a good first impression through your greeting.
Instructions on how to transfer a call competently and
How to correctly place a caller on hold.
Taking messages accurately and maximizing sales
Handling the difficult or angry caller.
The appropriate method for professionally making
a call to a customer.
Ending every call on a positive note.
Each participant is provided with a workbook for note
taking and to keep for future reference. The employees
will also learn through group discussion, workbook exercises
and role playing.
In addition to the class training, a telephone mystery shop
is conducted by the consultant prior to our visit. This
shop is conducted on your organization as well as your top