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Customer Opinion Surveys

  • Define the Bank’s level of service quality in the areas of:

Facilities

Accuracy

Convenience

Image

Products

Timeliness

Service

Personnel

  • Compare the responses received from customers with the benchmark data in our proprietary database.

  • Recommend methods which can be used to improve service quality in areas identified as below expectations.

  • Utilize the survey results as the basis to develop improved strategies.  

 

 

 

 

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